Return Policy
Return and Refund Policy
Our Return and Refund Policy has been designed to provide clear, customer-friendly rules while also protecting our business. Most products can be returned within 30 days of the delivery date, and we'll guide you through a simple, efficient process tailored to your needs. Please read each section carefully to understand the eligibility conditions, timeframes, and your responsibilities.
1. Overview of Our Return Policy
We accept returns of most products within 30 days of the delivery date. Returns are subject to inspection and must meet our conditions to qualify for a refund. Return shipping costs are borne by the customer, unless the product is defective or the wrong item was received. All refunds are processed within 5–7 business days of receiving and approving the returned item.
2. Return Eligibility Conditions
To ensure a smooth and hassle-free return process, each product must:
Be unused, unworn, unwashed, and in its original condition
Have all original tags intact and attached
Be in its original packaging, along with all accessories, instructions, and included items
Show no signs of use, damage from misuse, or improper handling
For hygiene products, have intact hygiene seals (where applicable)
Defective or damaged products:
Report the issue within 7 days of delivery, along with photographic documentation
Provide the order number, a description of the issue, and clear photos showing the defect
Receiving the wrong product:
Report the issue immediately, along with photographic documentation
Provide the order number, the name of the product ordered, and photos of the item received
Non-returnable products:
Opened cosmetics, underwear, swimwear, and personal hygiene products (for hygiene reasons)
Products without original tags or in non-original packaging
Products showing signs of use, wear, or damage
Gift cards and downloadable digital products
Custom-made or personalized products
3. How to Start a Return
IMPORTANT: All returns must be reported before shipping the item back. We cannot accept or process unreported returns.
Note: Returns are processed through our designated returns centre. The exact return address will be provided by our Customer Support team once your return has been approved — do not send products to any other address.
To start a return or refund:
Send an email to our support team at info@trendvaro.shop within 30 days of delivery
Provide:
Your order number
The reason for the return
Photos of the product (if applicable)
Wait for our reply — we will respond within 24 business hours and provide you with:
A return authorization number
The return address
Packaging instructions
Tracking number requirements
Only after receiving authorization, ship the product using a trackable courier service
Once shipped, send us the tracking number
Important:
Do NOT return products without first reporting the return
Unreported returns cannot be identified in our system and may not be accepted or refunded
Keep your shipping receipt and tracking number until the refund process is complete
4. Return Shipping Costs
Note: Do not ship any return until you have received approval and a return address from our team.
Standard returns (change of mind):
You are responsible for the full cost of return shipping
First report your return by contacting us at info@trendvaro.shop
Once approved, we will provide you with the correct return address
Use only a courier service that offers tracking and shipment insurance (e.g. FedEx, UPS, DHL, or your local postal service)
Once shipped, send us the tracking number
Keep the tracking number and shipping receipt until the refund is completed
Defective, damaged, or incorrect products:
Contact us at info@trendvaro.shop and include photographic documentation. For approved claims, we may resolve the issue without requiring you to return the product. Depending on the situation, we will send a replacement product or issue a refund, and let you know whether returning the product will be necessary.
Return address: This will be provided once your return has been approved. Do not send any products before receiving instructions from our team.
5. Inspection and Refund Processing
Inspection process:
Returned products are inspected within 5–7 business days of arriving at our returns centre
Products must meet all conditions set out in Section 2
If a product fails inspection (signs of use, missing tags, damage), we will notify you by email
Approved returns:
The refund will be issued within 5–7 business days to the original payment method
Original shipping costs are non-refundable (unless the return is due to our error)
Express shipping fees are non-refundable
Failed inspection:
If the product does not meet the return conditions, you will receive:
An email explaining the reason for the return being rejected
The option to have the product shipped back to you at your own expense
The possibility of a partial refund (at our discretion)
Refund method:
All refunds are issued to the original payment method
Refunds to a payment card typically appear within 5–10 business days (depending on your bank)
Refunds via PayPal typically appear within 3–5 business days
6. Exchanges and Replacement Products
6.1 Standard Exchanges
We do not offer direct exchanges for standard returns. If you need a different size, colour, or product:
Return the original product following the procedure described in Section 3
Place a new order for the item you want
This allows for faster processing and ensures product availability.
6.2 Keep & Exchange Program (size/colour exchange)
We offer a Keep & Exchange program for customers who need a different size or colour without having to go through the full return process.
How it works:
Contact us at info@trendvaro.shop within 30 days of delivery
Provide your order number and the size or colour you need
Pay a $25 USD shipping fee for the replacement product
Keep the original product — you do not need to return it
Conditions:
The program applies only to size or colour exchanges
The request must be made within 30 days of delivery
The original product must be unused and in its original condition (it stays with you)
The program is subject to stock availability
If the replacement product is unavailable, you will receive a full refund or store credit
Why use this option?
International return shipments can be costly and take several weeks, depending on the location and carrier. The Keep & Exchange program saves you time and money and gets you the right product faster.
If we sent you the wrong product:
If the wrong size or colour was sent due to our error, we will cover the cost of the exchange. Contact us within 7 days and include photos confirming the issue.
Prefer a traditional return?
You can return the original product and receive a full refund following the procedure described in Section 3. Return shipping costs are borne by the customer.
6.3 Defective, Damaged, or Incorrect Products
Send us photos within 7 days of delivery
You do not need to return the product — you may keep it, give it away, or dispose of it responsibly
We will send a free replacement product or issue a full refund, including the original shipping cost (your choice)
Replacement orders are processed immediately once the claim is approved
7. Order Cancellation and Right of Withdrawal
Cancellation before shipping:
You can cancel your order within 24 hours of placing it
Contact us immediately at info@trendvaro.shop
Orders are processed automatically and cannot be cancelled once shipped
Cancellation after shipping:
If the shipment has already been dispatched, cancellation is not possible
Please wait for delivery and follow the return procedure described in Section 3
Our standard return policy applies
8. Consumer Rights by Country
Your statutory consumer rights depend on your country of residence and are not limited by this policy. If applicable local laws provide for different rights, those rights take precedence.
EU/EEA: a 14-day right of withdrawal may apply under local law
United Kingdom: a 14-day withdrawal period may apply
Australia: consumer guarantees under the Australian Consumer Law may apply
Canada: rights under provincial legislation may apply
New Zealand: rights under the Consumer Guarantees Act may apply
United States: consumer rights applicable in your specific state may apply
9. Contact
If you have questions about returns or refunds, please contact us:
Email: info@trendvaro.shop
Business hours: Monday – Saturday, 09:00–17:00 CET
Response time: Within 24 business hours
10. Company and Legal Information
Store name: Trendvaro
Website name: trendvaro.shop
Email: info@trendvaro.shop
Business hours: Monday – Saturday, 09:00–17:00 CET
11. Policy Updates
We reserve the right to change this policy at any time. Any changes will be posted on this page along with an updated "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.
Last updated: 8 July 2026